Social Performance and Stakeholder Engagement

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Helping clients to anticipate and manage social impacts and expectations, as well as deliver real benefits.

Gaining local community and other stakeholders' acceptance of a development or operation requires an understanding of the social context, careful planning and community engagement. This ensures clients are able to anticipate and manage social impacts and expectations, as well as deliver real benefits. Building trust and remaining focused throughout development and operation is critical to sustaining a company’s social license to operate.

Failure to gain and maintain a social license to operate can lead to:

  • Blocked access to land, shared infrastructure and resources

  • An unstable operating environment

  • Increased financial risk and direct costs

  • Delayed production

  • Loss of project approvals

  • Damage to reputation

  • Reduced investor confidence

Our social performance and stakeholder engagement consultants have proven project success working with project and operations teams to effectively manage social risks and opportunities throughout the asset lifecycle.

Our core services include:

  • Stakeholder engagement strategy and plans

  • Social baseline studies and surveys

  • Public consultation and disclosure

  • Landholder liaison

  • Social and economic impact assessment

  • Resettlement action planning

  • International Finance Corporation and World Bank social management planning and systems

  • Local content strategy and plans

  • Community health, safety and security

  • Indigenous participation planning and development

  • Cultural heritage protection

  • Accommodation strategies

  • Community-based monitoring and capacity building

  • Auditing of corporate social responsibility initiatives

Join Elena at IAIA2019 in Brisbane from 29 Apr - 2 May

Elena's areas of expertise include stakeholder and community engagement, Indigenous engagement and participation, government relations, landholder liaison, communications, strategic planning, social risk management and issues analysis, social impact assessment and management, project management, interface management, and local content. She specialises in social licence solutions and her projects have been publicly praised by the government for their responsiveness to community concerns. She has a comprehensive understanding of international best practice social frameworks (IFC, World Bank) and has successfully completed community relations and research for projects located throughout Australia and in Africa and Papua New Guinea.

Hear Elena on the panel,  "Rethinking social license: Where to from here?" on Tuesday 30 April from 11:00AM-12:30PM.

This panel discussion considers whether the term “social license” remains valid or not. If not social license, then what? The relative merits of alternative terms, e.g., “social performance,” will be discussed. Each panelist will provide an opening statement, then the discussion will be opened up to the audience for Q&A.  

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